Last updated: 19 October 2026

1. About us

These terms apply to every order placed on curranhomecompany.ie. Please read them before you order.

The website is run by Shane Curran Home Company, Unit 7, Westgate Business Park, Shandon, Dungarvan, Co. Waterford, X35 XR72.

• Phone: (058) 48611
• Email: [email protected]

2. Ordering

When you place an order, we will email you to confirm we have received it. The contract between us starts when we email you to confirm we have accepted your order.

We may decline an order, for example if an item is out of stock or the price shown was wrong. If we do, we will tell you and refund any payment in full.

You must be 18 or over to place an order.

If an item you ordered becomes unavailable, we will contact you. We may offer a similar alternative, which you are free to accept or turn down. If you turn it down, we will refund that item in full.

Only one discount code can be used per order. If you return part of an order that uses a discount, your refund reflects the discount applied.

Product descriptions. Photos and descriptions give a close guide to each product. Colours and finishes can look slightly different on screen, so if an exact match matters, visit the showroom or ask us for a sample first.

Changing orders. Contact us as soon as possible. Once an order has been processed or dispatched, changes may carry a charge.

3. Prices and payment

All prices are in euros and include VAT at the current rate. Any delivery charge is shown at checkout before you pay.

If we find the price was wrong, we will contact you before sending the item. You can then buy it at the correct price or cancel it for a full refund.

We may change our prices at any time, but changes never affect orders you have already paid for.

Payment is taken when you place your order, by card through our secure checkout.

4. Delivery

We deliver to addresses in the Republic of Ireland.

• Saunas: free kerbside delivery, usually within 6 to 11 working days. We confirm the date once your order is ready.
• Ice baths and chillers: free delivery across Ireland. We confirm the delivery date with you once your order is ready.

We will deliver within 30 days of your order unless we agree a different date with you. If we can’t, you can cancel and get a full refund.

Kerbside delivery means the item is left at the kerb or outside your property, not carried inside. Saunas and large bathroom items are heavy, so please have at least two people available. Tell us in advance about any access problems, such as narrow lanes or steps.

Check your delivery. Please inspect items when they arrive, note any visible damage on the delivery docket, and contact us by email within 48 hours.

Missing items. Please check that everything you ordered has arrived and tell us within 48 hours if anything is missing.

Visibly damaged deliveries. If a pallet or parcel is clearly damaged when it arrives, you can refuse it. Please note the damage on the docket, take photos and contact us the same day.

Unwrapping pallets. Items can shift in transit, so please have two people unwrap pallet deliveries carefully.

Items are your responsibility once delivered. They become yours once we have received full payment.

Orders with several items. If some items are ready before others, we may send them separately at no extra delivery cost.

Missed deliveries. Please check your delivery address carefully. If a delivery fails because the address was wrong or nobody was available as arranged, we will contact you to rebook. A redelivery charge may apply.

Changing the delivery address. If you change the address after your order has left us, a charge may apply.

Rural and private roads. Delivery vehicles use public roads only. If your home is on a private lane or farm track, large deliveries are left at the nearest point on the public road. Please tell us at checkout if this applies, so we can plan the delivery with you.

5. Assembly and installation

Before assembly, please make sure the room has:

• a level, dry, indoor floor with enough space for the sauna’s footprint and height
• a standard 3-pin socket nearby, used as the manufacturer’s instructions describe
• clear access for the fitters and the panels

Installing other products. Please unpack and check items before booking your plumber, tiler or electrician, so any problem can be sorted out before work starts. Plumbing and electrical work should be carried out by a qualified professional, following the manufacturer’s instructions.

Please don’t install an item that is visibly damaged. Report it first and we will arrange a replacement. We are not responsible for damage caused by your installer.

Our advice. Our team is always happy to help you choose products. Plumbing, electrical and structural details should be confirmed by a qualified professional before work starts.

6. Your right to cancel

You can cancel your order for any reason within 14 days of the day you receive the goods. If your order arrives in separate deliveries, the 14 days run from the day you receive the last item.

To cancel, tell us clearly by email to [email protected] or by letter to the address in section 1. You can use the cancellation form at the end of these terms, but you don’t have to.

We will refund the price you paid, including standard delivery, within 14 days of you telling us you are cancelling. We may wait until we have received the goods back, or you have shown us proof of return, whichever is first. Refunds go back to the payment method you used.

The right to cancel does not apply to items made or mixed to your specification, such as colour-matched or tinted paint, or items ordered specially for you.

7. Returning items after cancellation

Please return the items within 14 days of telling us you are cancelling.

If you cancel because you changed your mind, you pay the cost of returning the items.

Please take reasonable care of items while they are with you and return them in their original packaging where possible. You can examine them as you would in a shop. If an item has lost value because it was handled or used beyond that, we may reduce your refund to reflect this.

You don’t pay return costs if the item is faulty or not as described (see section 8).

If you send items back yourself, they remain your responsibility until they reach us, so please use a tracked service. If we collect them, please have the correct items packed and ready.

Please contact us before sending anything back so we can arrange the return. Opened consumables such as adhesive, grout and silicone can’t be resold, so their refund may be reduced to reflect this.

8. Faulty goods and your legal rights

Everything we sell must be as described, fit for its purpose and of satisfactory quality. This is your legal right, and nothing in these terms reduces it.

If an item is faulty:

• Within 30 days of delivery, you can reject it and get a full refund.
• After 30 days, we will repair or replace it. If that isn’t possible, or isn’t done within a reasonable time, you can have a price reduction or a refund.

Contact us as soon as you notice a fault, with your order number and photos if you can. We cover the cost of collecting or returning faulty items.

For more on your consumer rights, visit the Competition and Consumer Protection Commission at ccpc.ie.

9. Manufacturer warranties

Many products come with a manufacturer’s warranty. For example, Tribe saunas carry a 2-year warranty. Warranty details for other brands are on each product page or in the product documentation.

A manufacturer’s warranty is in addition to your legal rights in section 8, not instead of them. Contact us to make a warranty claim and we will deal with the manufacturer for you.

Some manufacturers send their own engineer to check a reported fault. If the engineer finds no fault, or finds the problem was caused by misuse or installation that didn’t follow the instructions, the manufacturer may charge a call-out fee. This does not affect your legal rights in section 8.

10. Sale and promotional items

Sale prices apply for the dates shown and while stocks last. Offers can’t be combined unless we say so.

Sale items have the same cancellation and faulty-goods rights as full-price items.

Ex-display or showroom items are sold in the condition described on the product page. Any wear or marks we describe are not treated as a fault.

11. Our responsibility to you

If we break these terms or are negligent, we are responsible for loss or damage you suffer that was a foreseeable result. We are not responsible for loss that was not foreseeable.

Our products are for home use. We are not responsible for business losses, such as lost profit or business interruption.

We are not responsible for damage caused by misuse, or by installing or using a product other than as the manufacturer’s instructions describe.

Nothing in these terms limits our responsibility for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to limit.

12. Events outside our control

We are not responsible for delays caused by events we can’t reasonably control, such as severe weather, strikes or supplier and transport failures. If this happens, we will tell you as soon as we can and agree a new delivery date.

If the delay lasts more than 30 days, you can cancel and get a full refund for items not yet delivered.

13. Using our website

The text, photos and designs on this website belong to us or to the brands we sell, and you may not copy them for commercial use.

We work to keep product information accurate and the website available, but we can’t promise it will always be error-free or online. Links to other websites are for your convenience, and we are not responsible for their content.

14. Privacy, complaints and the law

Privacy. We use your personal details only to process and deliver your order and as set out in our Privacy Policy.

Complaints. If something goes wrong, please contact us first by phone or email. We aim to reply within 5 working days. You can also use the Small Claims procedure through the District Court.

The law. These terms are governed by Irish law, and the Irish courts deal with any dispute. The terms in place when you place your order apply to that order.

Changes to these terms. We may update these terms from time to time. The date at the top shows when they last changed.

General. If a court finds any part of these terms invalid, the rest still applies. If we don’t enforce a term straight away, we can still enforce it later.

Cancellation form

Only fill in and send this form if you want to cancel your order.

To: Shane Curran Home Company, Unit 7, Westgate Business Park, Shandon, Dungarvan, Co. Waterford, X35 XR72. Email: [email protected]

I/We give notice that I/we cancel my/our contract for the sale of the following goods:

• Order number:
• Items:
• Ordered on:
• Received on:
• Name:
• Address:
• Signature (only if sending on paper):
• Date: